Privacy Policy

Last Updated: August 9, 2026

Impact Truck & Auto (“Impact Truck & Auto,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect information associated with SMS communications.

Information We Collect

We may collect personal information that you voluntarily provide to us when you request service, schedule an appointment, contact us, submit a form through our website, or otherwise interact with Impact Truck & Auto.

This information may include:

  • Name

  • Email address

  • Mobile or telephone number

  • Mailing or billing address

  • Vehicle information

  • Appointment and service information

  • Information related to estimates, repairs, invoices, and transactions

  • Other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and website usage information.

How We Use Your Information

Impact Truck & Auto may use your personal information to:

  • Schedule and manage appointments

  • Provide estimates and automotive services

  • Communicate regarding vehicle repairs and service status

  • Send appointment confirmations and reminders

  • Notify you when your vehicle is ready

  • Respond to customer service requests

  • Process transactions and maintain business records

  • Send account, billing, or service-related notifications

  • Improve our website and customer experience

  • Comply with applicable legal and regulatory requirements

How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business, process transactions, maintain our website, provide requested services, or comply with legal requirements.

Mobile phone numbers, SMS opt-in data, and SMS consent are excluded from this sharing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties or affiliates.

We may also disclose information when required by law, regulation, court order, or other legal process.

SMS Privacy

If you provide your mobile phone number and consent to receive text messages from Impact Truck & Auto, your information will be used only to communicate with you for the purposes described at the time of consent and in our SMS Terms of Service.

SMS consent is not shared with third parties or affiliates. Mobile opt-in information, telephone numbers, and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Your consent to receive SMS messages is not a condition of purchasing goods or services from Impact Truck & Auto.

SMS Communications

Customers who opt in to SMS communications may receive messages including appointment confirmations and reminders, service and repair updates, estimate or authorization notifications, vehicle completion or pickup notifications, billing or account notifications, and customer care communications.

Message frequency may vary. Message and data rates may apply.

Reply STOP at any time to opt out of SMS communications. After you reply STOP, you will receive a confirmation message stating that you have been unsubscribed and no more SMS messages will be sent unless you subsequently opt in again.

Reply HELP for assistance or visit impacttrucks.com.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct personal information we maintain about you.

You may opt out of SMS communications at any time by replying STOP. You may request assistance by replying HELP.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions regarding this Privacy Policy or how Impact Truck & Auto handles your personal information, please contact us through our website at impacttrucks.com.